{"id":6755,"date":"2017-12-16T11:30:23","date_gmt":"2017-12-16T11:30:23","guid":{"rendered":"http:\/\/counsellingtu.onpressidium.com\/?p=6755"},"modified":"2023-08-15T14:25:18","modified_gmt":"2023-08-15T13:25:18","slug":"062-first-contact-with-clients-philosophy-of-martin-buber","status":"publish","type":"post","link":"https:\/\/counsellingtutor.com\/062-first-contact-with-clients-philosophy-of-martin-buber\/","title":{"rendered":"062 \u2013 First Contact with Clients \u2013 Philosophy of Martin Buber \u2013 Challenging Our Own Prejudice"},"content":{"rendered":"\n<h1>062 &#8211; First Contact with Clients &#8211; Philosophy of Martin Buber &#8211; Challenging Our Own Prejudice<\/h1>\n<div class=\"smart-track-player-container stp-color-006cb5-EEEEEE spp-stp-desktop\" data-uid=\"7c41c036\"><\/div><div class=\"spp-shsp-form spp-shsp-form-7c41c036\"><\/div>\n\n<p>In episode 62 of the Counselling Tutor Podcast, Ken Kelly and Rory Lees-Oakes offer tips on how to make the first contact with a new client. &#8216;Theory with Rory&#8217; summarises Martin Buber&#8217;s concept of &#8216;I-Thou&#8217; versus &#8216;I-It&#8217;. Last, the presenters discuss the difficulties of seeing our own areas of prejudice.<\/p>\n\t<div id=\"cbox-vODZZySnaq10cn4g\"><\/div>\n\t<h2>First Contact with Clients (starts at 2.32 mins)<\/h2>\n<p>What do you say in the very first telephone contact with a new client? While some agencies have staff who will do this for you, other agencies require counsellors to contact clients themselves after initial assessment to arrange the <a href=\"https:\/\/counsellingtutor.com\/first-counselling-session\/\" target=\"_blank\" rel=\"noopener\">first appointment<\/a>.<\/p>\n<p>Ken and Rory offer some useful tips on this:<\/p>\n<ul>\n<li>Remember that the client will have been expecting your phone call.<\/li>\n<li>Try to choose a quiet place to make the call.<\/li>\n<li>Use an agency phone rather than your own, unless you can be sure you can stop your number from showing.<\/li>\n<li>Check that the assessment\/referral notes to see whether the client has stated which times\/days are best for them to receive a phone call.<\/li>\n<li>Start off by giving your name and role, and checking with the client that it is a convenient time to speak.<\/li>\n<li>You have not yet contracted with the client, and this is a transactional conversation rather than a counselling session, so try not to let the client open up too much about their difficulties at this stage. You could say something like: &#8216;I hear that you&#8217;re carrying a lot; maybe we could talk about this in the session.&#8217;<\/li>\n<li>Explain to the client that the number you have called from is not monitored all the time, so that they know it is not a suitable port of call in a crisis.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Philosophy of Martin Buber (starts at 14.40 mins)<\/h2>\n<p>Martin Buber was an anthropological philosopher who was born in Vienna in 1878. His idea about the difference between I-Thou and I-It relationships relate to the difference between the medical and social models of mental health.<\/p>\n<p>Buber strongly influenced <a href=\"https:\/\/counsellingtutor.com\/counselling-reference-library\/level-3\/humanistic\/biography-of-carl-rogers\/\" target=\"_blank\" rel=\"noopener\">Carl Rogers<\/a>, who was concerned with building and sustaining meaningful relationships in therapy. Buber&#8217;s book <em>Ich und Du<\/em> (since translated into English as <a href=\"https:\/\/www.bloomsbury.com\/uk\/i-and-thou-9781472511461\/\" target=\"_blank\" rel=\"noopener\"><em>I and Thou<\/em><\/a>) was first published in 1923. In an I-It relationship, one human is the passive recipient of the other&#8217;s influence or control (for example, a patient receiving a traditional medical diagnosis). In an I-Thou relationship, meanwhile, the communication is truly human-to-human and equality-based (e.g. when a counsellor establishes a meaningful connection with a client).<\/p>\n<p>You can download a handout on this topic here, or it is also available in the <a href=\"https:\/\/counsellingtutor.com\/handouts-vault\/\" target=\"_blank\" rel=\"noopener\">Handouts Vault<\/a> and <a href=\"https:\/\/vle.counsellingtutor.com\/enrol\/\" target=\"_blank\" rel=\"noopener\">Counselling Study Resource<\/a> (CSR). The difference between the medical and social models will be explored in depth in a CSR lecture by Rory on 17 December 2017.<\/p>\n\t\t<h3>Free Handout Download<\/h3>\t\t\n\t\t\t<p>Martin Buber&#8217;s I and Thou<\/p>\n\t\t\t<a href=\"#cb94800124\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\tClick Here to Download Free Handout\n\t\t\t\t\t<\/a>\n\t<p>&nbsp;<\/p>\n\n<p>&nbsp;<\/p>\n<h2>Challenging Our Own Prejudice (starts at 17.50 mins)<\/h2>\n<p>How can we identify and challenge our own personal prejudices? Every human has prejudices and if we believe we don&#8217;t, it&#8217;s because they may be invisible to us. Indeed, true prejudice is the one we do not see, acting out of a set of beliefs we hold as the truth but that in fact marginalise or downplay someone else.<\/p>\n<p>Personal development is key here, perhaps supported by personal counselling. Clinical supervision is also invaluable in spotting prejudice in relationships with clients.<\/p>\n<p>&nbsp;<\/p>\n<h2>Links and Resources<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>062 &#8211; First Contact with Clients &#8211; Philosophy of Martin Buber &#8211; Challenging Our Own Prejudice In episode 62 of the Counselling Tutor Podcast, Ken Kelly and Rory Lees-Oakes offer tips on how to make the first contact with a new client. &#8216;Theory with Rory&#8217; summarises Martin Buber&#8217;s concept of &#8216;I-Thou&#8217; versus &#8216;I-It&#8217;. Last, the [&hellip;]<\/p>\n","protected":false},"author":13127,"featured_media":6759,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[645],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>062 \u2013 First Contact with Clients \u2013 Philosophy of Martin Buber \u2013 Challenging Our Own Prejudice &#8226; Counselling Tutor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/counsellingtutor.com\/062-first-contact-with-clients-philosophy-of-martin-buber\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"062 \u2013 First Contact with Clients \u2013 Philosophy of Martin Buber \u2013 Challenging Our Own Prejudice &#8226; Counselling Tutor\" \/>\n<meta property=\"og:description\" content=\"062 &#8211; First Contact with Clients &#8211; Philosophy of Martin Buber &#8211; Challenging Our Own Prejudice In episode 62 of the Counselling Tutor Podcast, Ken Kelly and Rory Lees-Oakes offer tips on how to make the first contact with a new client. &#8216;Theory with Rory&#8217; summarises Martin Buber&#8217;s concept of &#8216;I-Thou&#8217; versus &#8216;I-It&#8217;. 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