{"id":65735,"date":"2021-01-16T11:30:00","date_gmt":"2021-01-16T11:30:00","guid":{"rendered":"http:\/\/counsellingtu.onpressidium.com\/?p=65735"},"modified":"2023-08-15T07:41:59","modified_gmt":"2023-08-15T06:41:59","slug":"challenging-clients-in-counselling","status":"publish","type":"post","link":"https:\/\/counsellingtutor.com\/challenging-clients-in-counselling\/","title":{"rendered":"176 \u2013 Working with Challenging Clients in Counselling"},"content":{"rendered":"\n<a href=\"https:\/\/counsellingtutor.com\/challenging-clients-in-counselling\/\" target=\"_self\" itemprop=\"url\" rel=\"noopener\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/counsellingtutor.com\/wp-content\/uploads\/2021\/01\/CT-Podcast-Ep176.jpg\" alt=\"CT Podcast Episode 176 featured image - Topics Discussed: Immediacy - skill in counselling; Self-care in online working; Working with challenging clients in counselling\" itemprop=\"image\" height=\"350\" width=\"730\" title=\"CT Podcast Ep 176 - - Working with Challenging Clients in Counselling\" onerror=\"this.style.display='none'\">\n\t\t\t\t<\/a>\n\t<h1>176 &#8211; Working with Challenging Clients in Counselling<\/h1>\n\t<h2>Immediacy &#8211; Self-Care in Online Working<\/h2>\n\t<div class=\"smart-track-player-container stp-color-006cb5-EEEEEE spp-stp-desktop\" data-uid=\"1ed2f9ed\"><\/div><div class=\"spp-shsp-form spp-shsp-form-1ed2f9ed\"><\/div>\n\t<a href=\"https:\/\/itunes.apple.com\/gb\/podcast\/counselling-tutor\/id1080407675#\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/counsellingtutor.com\/wp-content\/uploads\/2012\/12\/subscribe_itunes-button-small.jpg\" alt=\"subscribe_itunes button small\" width=\"144\" height=\"49\"><\/a>\n\t<p>In episode 176 of the Counselling Tutor Podcast, Rory Lees-Oakes and Ken Kelly look at the skill of immediacy in the &#8216;Student Check-In&#8217;. &#8216;Digital Counselling Revolution&#8217; then focuses on self-care in online working. Last, in &#8216;Practice Matters&#8217;, the presenters discuss working with hard-to-help or challenging clients in counselling.<\/p>\n\t<!--more-->\n\t<div id=\"cbox-vODZZySnaq10cn4g\"><\/div>\n\t<h2>Immediacy (starts at 1.15 mins)<\/h2>\n\t<p>Discussing the advanced skill of immediacy &#8211; which arose recently in the Counselling Tutor <a href=\"https:\/\/www.facebook.com\/groups\/472203952972076\/?source_id=178634356065334\" target=\"_blank\" rel=\"noopener\">Facebook group<\/a> (do come along and join if you&#8217;ve not already!), Ken and Rory cover:<\/p>\n<ul>\n<li>what immediacy is (giving a definition of this)<\/li>\n<li>the various elements it comprises<\/li>\n<li>examples from practice of when it may be used<\/li>\n<li>timing of effective use of immediacy<\/li>\n<li>how to manage stepping outside the client&#8217;s frame of reference<\/li>\n<li>the importance of &#8216;gut feeling&#8217;<\/li>\n<li>possible benefits and pitfalls<\/li>\n<li>how to use congruence to recover from miscued immediacy.<\/li>\n<\/ul>\n<p>Rory has produced a handout on the skill of immediacy in counselling, which you can download here, or via the <a href=\"https:\/\/counsellingtutor.com\/csr\/\" target=\"_blank\" rel=\"noopener\">Counselling Study Resource<\/a> (CSR). The CSR also contains a lecture and range of resources on this interesting skill.<\/p>\n\t<h2>Self-Care in Online Working (starts at 11.45 mins)<\/h2>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/counsellingtutor.com\/wp-content\/uploads\/2021\/02\/Online-and-Telephone-Counselling-Book-3D-book-cover-1.png\" alt=\"Online and Telephone Counselling Book - 3D book cover\" title=\"Online and Telephone Counselling Book - 3D book cover\" itemprop=\"image\">\n\t\t\t<h5>BESTSELLER<\/h5><h3>Online &amp; Telephone Counselling Book<\/h3>\t\t\t\n\t\t\t\t<p><em>Available in Paperback and Kindle<\/em><\/p>\n<p>Includes <strong>FREE COMPANION COURSE<\/strong>&nbsp;that you can do online to underpin and strengthen your learning<\/p>\n\t\t\t<a href=\"https:\/\/counsellingtutor.com\/online-and-telephone-counselling-a-practitioners-guide\/\" target=\"_blank\" rel=\"noopener\" role=\"button\" aria-label=\"Click Here to See More\">\n\t\t\t\t\t\t\tClick Here to See More\n\t\t<\/a>\n\t<p>The COVID-19 pandemic has led to a huge growth in online working, and this brings with it a number of challenges &#8211; including the fact that this new way of working can be far more draining or the counsellor than face-to-face sessions.<\/p>\n<p>For example, handling the technological side of the contact is another task to attend to, you may be working at a desk rather than on a more comfortable seat, and you have to listen differently to pick up nuances that might have been more clearly visible in a face-to-face setting.<\/p>\n<p>Ken and Rory highlight the importance of self-care in avoiding counsellor exhaustion and burnout. Key comments of this include:<\/p>\n<ul>\n<li>taking regular rest breaks of sufficient length to move away from your desk, perhaps getting some fresh air<\/li>\n<li>considering the comfort level of your seating and overall environment<\/li>\n<li>ensuring that your supervisor has experience of counselling online, so that they can fully understand the strains you may be feeling<\/li>\n<li>networking with peers if possible (not on confidential client matters, but on the general strains of online counselling work).<\/li>\n<\/ul>\n<p>One way of gaining this mutual support from peers is to take our course, <a href=\"https:\/\/counsellingtutor.com\/online-and-telephone-counselling-course\/\" target=\"_blank\" rel=\"noopener\">Online and Telephone Counselling<\/a>, which includes access to an online support group where you can meet and discuss this and other topics with other counsellors who are also working online.<\/p>\n\t<h2>Working with Hard-to-Help or Challenging Clients in Counselling (starts at 27.05 mins)<\/h2>\n\t<p>All counsellors will &#8211; at some point in their time in practice &#8211; encounter clients who are challenging or hard to help. This may become apparent at the very beginning of the therapeutic relationship, or may emerge as an issue after a small number of sessions.<\/p>\n<p>Challenging clients may well have tried counselling before: if so, it is worth exploring how they found this, and also what help would look like to them &#8211; in other words, what expectations do they have of counselling, and how do they prefer to work?<\/p>\n<p>It may also be interesting to ask how they see us &#8211; is there something about their view of us (perhaps based on transference rather than who we really are) that is inhibiting their trust in our ability to help?<\/p>\n<p>Indeed, it is not uncommon for challenging clients in counselling to have trust issues &#8211; and building the therapeutic relationship in this situation may itself take some time.<\/p>\n<p>If you are working for an agency that allows you to provide only a very limited number of sessions, you will need to handle these carefully. You may wish to consider referring on if this feels best for the client &#8211; with their consent and understanding, of course.<\/p>\n<p>Rory ends with a quotation from his book, <a href=\"https:\/\/counsellingtutor.com\/rorys-new-book\/\" target=\"_blank\" rel=\"noopener\"><em>Counselling Theory in Practice: A Student Guide<\/em><\/a>.<\/p>\n\t\t<h3>Free Handout Download<\/h3>\t\t\n\t\t\t<p>Examples of Immediacy<\/p>\n\t\t\t<a href=\"#cb27ed7800\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\tClick Here to Download Free Handout\n\t\t\t\t\t<\/a>\n\t<h2>Links and Resources<\/h2>\n\t<p><a href=\"https:\/\/counsellingtutor.com\/online-and-telephone-counselling-course\/\" target=\"_blank\" rel=\"noopener\">Online and Telephone Counselling course<\/a><\/p>\n<p><a href=\"https:\/\/student.counsellingtutor.com\/login\/\" target=\"_blank\" rel=\"noopener\">Counselling Study Resource<\/a><\/p>\n<p><a href=\"https:\/\/counsellingtutor.com\/online-cpd-for-counsellors\/\" target=\"_blank\" rel=\"noopener\">Counsellor CPD<\/a><\/p>\n<p><a href=\"https:\/\/www.facebook.com\/groups\/472203952972076\/?ref=bookmarks\" target=\"_blank\" rel=\"noopener\">Counselling Tutor Facebook group<\/a><\/p>\n<p><a href=\"https:\/\/www.facebook.com\/CounsellingStudyResource\/\" target=\"_blank\" rel=\"noopener\">Counselling Tutor Facebook page<\/a><\/p>\n<p><a href=\"https:\/\/counsellingtutor.com\/\" target=\"_blank\" rel=\"noopener\">Counselling Tutor website<\/a><\/p>\n<p><a href=\"https:\/\/counsellingtutor.com\/skillsbook\/\" target=\"_blank\" rel=\"noopener\"><em>Basic Counselling Skills: A Student Guide<\/em><\/a><\/p>\n<p><a href=\"https:\/\/counsellingtutor.com\/rorys-new-book\/\" target=\"_blank\" rel=\"noopener\"><em>Counselling Theory in Practice: A Student Guide<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>176 &#8211; Working with Challenging Clients in Counselling Immediacy &#8211; Self-Care in Online Working In episode 176 of the Counselling Tutor Podcast, Rory Lees-Oakes and Ken Kelly look at the skill of immediacy in the &#8216;Student Check-In&#8217;. &#8216;Digital Counselling Revolution&#8217; then focuses on self-care in online working. Last, in &#8216;Practice Matters&#8217;, the presenters discuss working [&hellip;]<\/p>\n","protected":false},"author":13127,"featured_media":65736,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[645],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Working with Challenging Clients in Counselling \u2022 [Podcast for Counsellors]<\/title>\n<meta name=\"description\" content=\"Topics Discussed: Immediacy \u2013 skill in counselling; 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